This Privacy Policy explains how Wild Card City Casino (referred to as “Wild Card City Casino”, “we”, “us” or “our”) collects, uses, discloses and protects personal information of users located in Australia who access our website, products and related online casino services.
By creating an account, accessing our website or using any of our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and handling of your personal information in accordance with this document and applicable Australian privacy and data protection laws.
1. Scope and Legal Basis
This Privacy Policy applies to all personal information we collect through our product website, registration forms, payment interfaces, customer support channels and technical tools such as cookies and analytics. We process personal information to provide and improve our services, to comply with legal and regulatory obligations, to prevent fraud and to protect the integrity of our online casino platform.
2. Types of Information We Collect
We may collect the following categories of personal information directly from you or generated in the course of your use of our services: identification data (name, date of birth, residential address, nationality, occupation), contact details (email address, telephone number, communication preferences), account information (username, encrypted password, account settings, verification status), verification and compliance data (copies of identification documents, proof of address, payment account ownership documents, results of identity and age checks), financial and transaction data (deposit and withdrawal details, selected payment methods, currency, transaction history, bonuses and promotional credits), technical and usage data (IP address, device identifiers, browser type and version, operating system, access times, pages visited, clickstream data, session duration), and responsible gambling data (self-exclusion status, deposit and loss limits, time-out requests, communication regarding gambling harm or support services).
3. Methods of Data Collection
We collect personal information in several ways, including information you provide to us when you register an account, update your profile, submit verification documents, contact customer support, subscribe to newsletters or participate in promotions, information collected automatically through cookies, tracking technologies, web beacons, server logs and analytics tools when you visit or interact with our website, and information obtained from third-party service providers, such as payment processors, identity verification providers, anti-fraud services and regulatory bodies, where permitted by law.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to ensure the proper functioning of our website, to maintain your session, to remember your preferences, to enhance security and to analyze how users interact with our services. Cookies may be session-based, which expire when you close your browser, or persistent, which remain stored on your device for a defined period. You can manage or disable cookies through your browser settings; however, blocking certain cookies may affect the performance or availability of some website features and may limit your ability to use our services as intended.
5. Purposes of Processing Personal Information
We process your personal information for the following purposes: to create and manage your player account, to verify your identity, age and eligibility to use our services, to process deposits, withdrawals and other financial transactions, to provide access to games, promotions and loyalty programs, to communicate with you regarding account activity, security alerts, changes to terms and important service updates, to comply with legal obligations relating to anti-money laundering, counter-terrorism financing, fraud prevention, responsible gambling and regulatory reporting, to monitor and improve the performance, reliability and security of our website and systems, to conduct statistical analysis, reporting and service development, and to enforce our Terms and Conditions and protect our legitimate interests, including the protection of our users, partners and systems.
6. Legal and Regulatory Compliance
Wild Card City Casino is required to collect and retain certain personal and transactional data to meet obligations under applicable Australian laws and regulatory frameworks, including anti-money laundering and counter-terrorism financing requirements, taxation and accounting rules, responsible gambling provisions and any licensing conditions applicable to our operations. This may involve verifying your identity, monitoring transactions, retaining records for statutory periods and, where required, reporting suspicious or prescribed activities to competent authorities.
7. Disclosure of Information to Third Parties
We may disclose your personal information to carefully selected third parties strictly for the purposes outlined in this Privacy Policy. These third parties may include payment service providers and banks that process deposits, withdrawals and refunds, identity verification and compliance providers that assist with age, identity and risk checks, fraud prevention and security partners that help detect and mitigate fraudulent or unauthorized activities, information technology and hosting providers that support our infrastructure and data storage, professional advisers such as legal, compliance and accounting consultants, and regulatory authorities, law enforcement agencies and government bodies where disclosure is required or permitted by law or necessary to protect our rights or the rights of others.
8. International Data Transfers
Some of the service providers and partners who process data on our behalf may be located outside Australia. Where personal information is transferred internationally, we take reasonable steps to ensure that the recipient provides a level of data protection that is substantially similar to the protections afforded under applicable Australian privacy laws, through contractual safeguards or other legally recognized mechanisms.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law, regulation or regulatory guidance. This includes retention for the duration of your active account and for a defined period after account closure to comply with record-keeping obligations, resolve disputes, enforce our terms and support investigations. When personal information is no longer required, we will take reasonable steps to securely delete, de-identify or anonymize it.
10. Data Security Measures
We implement technical and organizational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. These measures may include encryption, access controls, secure data centers, network security technologies, regular security testing and staff training on data protection obligations. While we take reasonable steps to secure your information, no method of transmission or storage is completely risk-free, and you are advised to maintain the confidentiality of your login credentials and to notify us immediately of any suspected unauthorized access to your account.
11. Player Rights and Choices
Subject to applicable law and certain limitations, you may have the right to request access to the personal information we hold about you, to request correction of inaccurate or incomplete data, to request deletion or de-identification of certain data where it is no longer required, to object to or restrict certain types of processing, particularly for direct marketing purposes, and to withdraw consent where processing is based on your consent, without affecting the lawfulness of processing prior to withdrawal. We may require proof of identity before responding to such requests and may decline requests where we are legally required to retain data or where an exemption applies.
12. Marketing Communications
We may use your contact details to provide you with information about our services, promotions and product updates that may be of interest to you. You can opt out of marketing communications at any time by using the unsubscribe link included in each marketing email or by adjusting your account settings where available. Opting out will not affect service-related communications that are necessary for the administration of your account or compliance with our obligations.
13. Responsible Gambling and Sensitive Information
In the context of responsible gambling measures, we may collect and process information related to self-exclusion, gambling limits, interactions with support services and communications concerning gambling-related harm. This information is handled with a high level of confidentiality and is used solely to implement responsible gambling tools, to comply with regulatory duties and to safeguard players who request support or restrictions.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, products or services that are not under our control. This Privacy Policy does not apply to those external resources, and we are not responsible for their privacy practices or content. We recommend that you review the privacy policies of any third-party websites or services you access via links on our website.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. The updated version will be published on our website with an updated effective date. Continued use of our services after the publication of a revised Privacy Policy will constitute your acknowledgment of the changes and your agreement to the updated terms.
16. Contact and Complaints
If you have questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, you may contact our customer support team through the contact details provided on the Wild Card City Casino website. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant privacy or data protection authority in Australia, in accordance with applicable law.